A Note to Insured Patients:

We want to inform you about a recent development regarding claims submitted to our patients' dental plans to ensure transparency and keep you informed.

We've identified duplicate claims for services provided up to 18 months ago. These duplicate claims were created by a third-party claims processing center affiliated with our Practice Management Software. Let us  be clear that this is not due to any oversight on our part at Interlakes Family Dental Center.

Key Points:

  • You do not need to do anything: We are monitoring the situation carefully and no action is currently required by our patients
  • Not a Security Breach: Rest assured, this is not a security breach or an error on our end. Your security is of paramount importance. This is simply a processing error on the part of our digital claims distributor.
  • We Always Perform Thorough Review of Claims:  Our team diligently reviews each claim, identifying discrepancies that insurance companies may overlook. The swift recognition of this situation underscores our commitment to ensuring accurate and secure processing.
  • Collaboration with Insurance Companies: We are actively collaborating with the relevant insurance companies to address any potential concerns arising from these duplicate claims. Our goal is to facilitate accurate insurance coverage and ensure a smooth resolution.
  • Refunds for Unintended Payments: In the unlikely event of any unintended payments made by the insurance companies, we will promptly rectify the situation by issuing refunds. Your coverage will remain unaffected.

Please bear with us as we thoroughly check through all of our claims. Your patience is appreciated, and we are committed to resolving this matter in a timely manner.  Your peace of mind is important to us, and we appreciate your understanding as we navigate through this situation. We remain dedicated to ensuring your experience with Interlakes Family Dental continues to be positive and reliable. Thank you for your continued trust in our services.

Warm regards,

Joseph Cariello, DDS

Click Here to contact our AR Specialist with questions.